Max Spangler
Max Spangler works at the intersection of technology, hospitality, and AI — leading technology at Charlestowne Hotels, building what's next at PerfectFill, and helping organizations rethink what's possible.
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perfectfill
A technology company building software, intelligent systems, and practical AI solutions, with roots in hospitality. Waitlist turns cancellations into confirmed bookings. Optimize finds smarter room upgrades and is live in pilot. Vantage, Pact, and Spar are in development.
expertise
strategy
- Pre-opening technology strategy for new builds and brand conversions
- Enterprise systems including PMS, POS, CRS, CMS, and IBE
- Vendor selection, negotiation, and performance accountability
ai
- LLM-powered applications and retrieval-augmented generation (RAG) pipelines
- Intelligent workflows that connect fragmented systems and reduce manual processes
- Centralized analytics that improve decision-making and operational efficiency
security
- A portfolio-wide cybersecurity program across all properties
- Staff training and phishing awareness programs
- Vendor security standards and accountability frameworks
operations
- Coordinate internal teams, MSPs, and vendor partners
- Proactive monitoring across websites, payments, and core platforms
- Drive system standardization and reliability across all properties
speaking & press
speaking
HITEC · Hotel Technology Forum · Hotel Data Conference · BITAC · Digital Transformation in Hospitality Summit
podcasts
SuiteSpot, from Travel Media Group · No Vacancy News
press
CoStar News · Boutique Hotel News · Hospitality Technology · Hotel Interactive · Hotel Management
topics
Practical AI adoption in hotel operations · Cybersecurity strategy in distributed environments · The future of autonomous systems in hospitality
Working on something interesting?
Whether you're launching a new property, rethinking your technology stack, or exploring how AI can drive real operational impact, I'm always interested in solving meaningful problems.